Standing for Wellness not Illness

Extract of Terms and Conditions of business – Adorno Companion Services

April 2019

We may revise these Terms and Conditions from time to time.


Exclusions to the Services

Your companion will not provide personal care, administer medication or manage your finances.

Price and payment

Visits – a minimum booking of 4 hours per week is required – this can be scheduled to meet your requirements.

The price per hour of the Services is the Hourly Rate as set out in the Price List relevant at any point in time. The cost of travel to and from the Client’s home is included in our hourly rate. Companion travel time to and from your home is outside of the agreed hours.

Our charges for the Services do not include costs that we agree with you for food for the Companion or any other costs that we agree with you for items that we supply to you or the costs of the Companion accompanying you on any excursions (such as mileage, public transport, taxis or meals out). You will have to pay these costs in addition.

In the event of unforeseen circumstances where you wish to cancel the services with less than 48 hrs notice, we reserve the right to charge you for the Services.

No VAT is payable, under current legislation, for this Agreement. However, if VAT legislation changes, we reserve the right to apply VAT to the rates shown in our Price List, with effect from the date on which VAT applies.


Invoices and payment

Except as set out in clause 7.2, we will invoice you monthly in arrears.  You must pay each invoice, in cleared monies, within 14 calendar days of the date of the invoice. Payment is accepted via BACS or cheque.

(7.2) If we will be providing the Services to you for less than 6 weeks, we will invoice you in advance.


The Companion

We will ensure that a Disclosure and Barring Service enhanced check is carried out on the Companion before provision of the services.


Your rights to cancel the Agreement and applicable refund

You have the right to cancel the Agreement within 14 days (in writing) without giving any reason.


Our rights to cancel the Agreement and applicable refund

We may have to cancel the Agreement before the start date for the Services, due to an Event Outside Our Control eg. Severe weather, or the unavailability of personnel without whom we cannot provide the Services. We will promptly contact you if this happens. If you have made any payment in advance for Services that have not been carried out, we will refund these amounts to you.


Information about us and how to contact us

Our company registration number is OC426281 and our registered office is at Kelmscott, Hattingley Road, Medstead, Hampshire, GU34 5NQ.  If you have any questions or if you have any complaints, please contact us directly at this address or via info@adonrocompanions.co.uk.


Confidentiality and how we use your personal information

Information that we may hold about your health and physical or mental wellbeing is “sensitive personal data” for the purposes of the Data Protection Act 1998 and the GDPR. By signing the Agreement, you explicitly consent to us processing that sensitive personal data.

We will use the personal information you provide to us only:

(a) to provide the Services; (b) to process your payment for such Services; and (c) as required under any legislation that we are bound by in relation to the provision of the Services.

We will not give your personal data to any third party without your prior consent. However, in the event that you are not able to give consent, you agree that we are permitted to disclose your personal data to any medical professional who needs to know it for the purposes of providing you with medical care.

In performing the Services we will comply with all applicable requirements of the Data Protection Legislation.

We will not share your personal data outside the EEA unless required to do so by law and there is an adequate level of protection to your personal data. We may however, store your personal data in a destination outside of the EEA. By submitting your data you agree to this – we will take all steps reasonably necessary to ensure your data is treated securely.

You have the following rights in respect of your personal data held by us:

(a) to access your personal data;

(b) to be provided with information about how your personal data is processed; 

(c) to have your personal data corrected where necessary (please contact us promptly should you become aware of any incorrect or out-of-date information);

(d) to have your personal data erased in certain circumstances (please refer to the appropriate data protection legislation or consult the ICO for details);

(e) to object to or restrict how your personal data is processed;

(f) to have your personal data transferred to yourself or to another business.

You have the right to take any complaints about how we process your personal data to the Information Commissioner’s Office: Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF.

We will hold your personal data on our systems for as long as:

(a) any contracts you make with us are live; 
(b) is necessary to comply with our legitimate business interests or to comply with our legal obligations. 

We will only collect personal data to the extent that it is required for the specific purpose made clear to you at the time.  We will only process personal data in accordance with relevant data protection legislation.

We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.  We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.



To obtain a full copy of our Terms and Conditions please email info@adornocompanions.co.uk